Phil Health Frequently Asked Questions for OFW Land Base


  2. Frequently Asked Questions Land-Based

    1. Do I Have Information on My Member Data Record (MDR), How Do I Update?
     If there is any necessary information in your record, just follow the following: A. Fill the PhilHealth Member Registration Form or PMRF *. B. Submit the PMRF with supporting documents to the nearest PhilHealth office or email to ofp@philhealth.gov.ph. * Be sure to sign the PMRF as proof that all the information provided is correct and true
    2.  I forgot my PhilHealth Number. Where Can I Verify?
    To find out your PhilHealth Identification Number or PIN, text on 0917-5129149 or email to ofp@philhealth.gov.ph the following information: LAST NAME FIRST NAME MIDDLE NAME BIRTHDAY
    3. How to Request Member Data Record (MDR)? What are the Requirements?
    Simply email your complete details (Last name, Full name, Middle name) and date of birth at ofp@philhealth.gov.ph and your copy of MDR will be received immediately. You can also request a copy of it at any PhilHealth office in the country.
    4. Will My Partner declare our child even when we are not married?                                        
    Yes. Only submit a PMRF where the child's name is written dependent and include the copy of his birth certificate as proof of his / her child.
    5.  Can I Declare My Common Law Wife / Husband?
     Only legal spouses can be declared dependent apart from children under age 21.
    6. I am a Voluntary Member and now OFW. What are the Documentary Requirements for Updating My Membership Category?
     To update your membership category from voluntarily to OFW, fill in the PMRF and show one of the following documents as proof that you are OFW active: • Valid Overseas Employment Certificate (OEC) • Valid E-Receipt; • Valid Working Visa / Re-entry Permit; • Valid Job Employment Contract; • Valid Company ID issued by employer abroad; • Certificate of Employment for applicable period from employer abroad; • Cash remittance receipt from member abroad at least 2 months prior to the date of renewal / payment • Valid ID / Certificate issued to OFWs in the host country (e.g. Iqama, HK ID, Soggiorno); • Any other equivalent proof, subject to the approval of the authorized officer.
    7.  What are the Benefits of Paying a Contribution?
    If you pay a contribution, your need is your PhilHealth Identification Number (PIN). Make sure your PIN is correct so other members will not be able to record your premium.
    8. Where Can I Verify My Contribution?
     A. Your online payment can be found by registering or logging into the Member Inquiry facility on PHILHEALTH  homepage.
    B. The MDR is also the most recent date / duration of your paid contribution.
     C. You can also ask for a HISTORY OF PAYMENT CONTRIBUTION at any of the nearest PhilHealth offices as you will
    9. I have Employee Insurance abroad, Do I still have to pay PhilHealth?
     Yes, because it is mandatory for all OFWs. Even abroad, you can still avail PhilHealth benefits other than insurance provided by your employer. It is also for your qualified dependent (if any) covered in your PhilHealth
    10.  Can I Pay the Months That I Can not Define?
     OFWs like you are given a one-month or 30-day grace period from the expiry date of validity coverage to pay a person's contribution.
    11. When Can I Use My Benefits?
     If your contribution is updated, you can use your benefit within the validity coverage indicated on your MDR.
    12. Is MDR still mandatory in Hospitals?
    If the hospital has a "My PhilHealth Portal," PhilHealth Benefit Eligibility Form (PBEF) is sufficient to limit PhilHealth benefits to your hospital bill. MDR is required for hospitals without "My PhilHealth Portal."
    13. How Long is the Claim Reimbursement Process?
     By law, PhilHealth has 60 days to process claim reimbursements with complete documents
    14. Are there PhilHealth Staff at the Hospital that We Can Ask About Our Benefits?
    Yes. PhilHealth has assigned registered nurses to selected hospitals to meet the needs of members regarding their benefits. They are called PhilHealth CARES or Customer Assistance, Relations and Empowerment Staff located in the admission or billing section of hospitals accredited by PhilHealth in the Philippines.



    15. Where Can We Call The Time We Need Help PhilHealth? For your questions and requests, you can either call or email:
    Corporate Action Center: (02) 441-7442
    OFW mobile phone: +63917-5129149
    Corporate Action Center: actioncenter@philhealth.gov.ph
    OFP Operation Center: ofp@philhealth.gov.ph

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